Support center

Stuck on an export? We'll get you unblocked.

Fill in the form below — it prepares a ready-to-send email to our support inbox in your own mail client. Response targets depend on your plan and apply during EU business hours.

Documentation

Setup guides, the full designer reference, and step-by-step walkthroughs for every export context.

Browse the docs →

Troubleshooting & FAQ

Size limits, background jobs, fonts and the most common error messages — with the fix for each.

Open troubleshooting →

Email us directly

Prefer your own client? Write to [email protected] and include your Jira site URL.

[email protected] →
Open a request

Tell us what's happening

The more context — and the more screenshots — the faster we can reproduce and fix it.

Please enter your name.
Enter a valid email so we can reply.
https://
Pick the closest category.
Add a short subject line.
Tell us a little about the problem.
This form opens a prefilled email draft — add screenshots or files directly in your mail client before you hit Send. Paste or drag them into the message.

Submitting opens a prefilled email draft to [email protected] in your own mail client — nothing is sent from this page, and nothing leaves your device until you press Send there. Your message is then handled per our privacy policy.

Targets are for the first response during EU business hours, not a guaranteed resolution time.

Your email draft is ready

We've opened a prefilled email to [email protected] in your mail client. Review it, attach any screenshots, and hit Send — your request reaches us only after that.

Mail client didn't open? Copy the message below and send it to [email protected] from any mail app.