/* ===================================================================
   Support page — extends website.css tokens
   =================================================================== */
.sup-hero { padding: 150px 0 56px; position: relative; }
.sup-hero::before {
  content: ""; position: absolute; inset: 0; pointer-events: none;
  background:
    radial-gradient(44% 40% at 82% 14%, var(--acc-soft), transparent 70%),
    radial-gradient(38% 34% at 8% 78%, var(--acc-soft-2), transparent 70%);
}
.sup-hero .wrap { position: relative; display: grid; gap: 20px; max-width: 760px; }
.sup-hero h1 { font-size: clamp(30px, 4.6vw, 54px); }
@media (max-width: 900px) { .sup-hero { padding: 112px 0 40px; } }
@media (max-width: 560px) { .sup-hero { padding: 96px 0 32px; } }
.sup-hero .grad { background: var(--grad); -webkit-background-clip: text; background-clip: text; color: transparent; }

/* channel cards */
.chan-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; margin-top: 8px; }
@media (max-width: 820px) { .chan-grid { grid-template-columns: 1fr; } }
.chan-card {
  background: var(--bg-2); border: 1px solid var(--line); border-radius: var(--r-lg);
  padding: 24px; display: grid; gap: 10px; align-content: start;
  transition: transform .25s ease, box-shadow .25s ease, border-color .25s ease;
}
.chan-card:hover { transform: translateY(-4px); box-shadow: var(--sh-2); border-color: var(--line-2); }
[data-anim="off"] .chan-card:hover { transform: none; box-shadow: none; }
.chan-icon { width: 40px; height: 40px; border-radius: 11px; background: var(--acc-soft); color: var(--acc-ink); display: grid; place-items: center; }
.chan-icon svg { width: 19px; height: 19px; }
.chan-card h3 { font-size: 16.5px; }
.chan-card p { font-size: 14px; color: var(--ink-2); }
.chan-card .chan-link { font-family: var(--mono); font-size: 12px; color: var(--acc-ink); display: inline-flex; align-items: center; gap: 6px; margin-top: 2px; }
.chan-card .chan-link .arr { transition: transform .18s ease; }
.chan-card:hover .chan-link .arr { transform: translateX(3px); }

/* form layout */
.form-split { display: grid; grid-template-columns: 0.82fr 1.18fr; gap: 48px; align-items: start; }
@media (max-width: 940px) { .form-split { grid-template-columns: 1fr; gap: 36px; } }

/* left rail */
.rail { display: grid; gap: 26px; align-content: start; position: sticky; top: 96px; }
@media (max-width: 940px) { .rail { position: static; } }
.rail-block { display: grid; gap: 14px; }
.rail-block h3 { font-size: 17px; }
.sla-row { display: flex; align-items: center; gap: 12px; font-size: 14px; color: var(--ink-2); }
.sla-row .tag { font-family: var(--mono); font-size: 11px; font-weight: 600; letter-spacing: .04em; text-transform: uppercase; padding: 4px 10px; border-radius: 999px; flex: none; width: 78px; text-align: center; }
.sla-row .tag.low { background: rgba(16,27,62,.07); color: var(--ink-2); }
.sla-row .tag.normal { background: var(--acc-soft); color: var(--acc-ink); }
.sla-row .tag.high { background: rgba(245,158,11,.14); color: #b45309; }
.sla-row .tag.urgent { background: rgba(220,38,38,.12); color: #b91c1c; }
.rail-tips { list-style: none; padding: 0; margin: 0; display: grid; gap: 11px; }
.rail-tips li { position: relative; padding-left: 21px; font-size: 14px; color: var(--ink-2); }
.rail-tips li::before { content: ""; position: absolute; left: 0; top: 8px; width: 7px; height: 7px; border-radius: 2px; background: var(--grad); transform: rotate(45deg); }
.rail-tips li b { color: var(--ink); font-weight: 600; }

/* form card */
.form-card { background: var(--bg-2); border: 1px solid var(--line); border-radius: var(--r-xl); box-shadow: var(--sh-2); padding: 34px; }
@media (max-width: 560px) { .form-card { padding: 24px 20px; border-radius: var(--r-lg); } }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.field { display: grid; gap: 8px; }
.field.full { grid-column: 1 / -1; }
@media (max-width: 560px) { .form-grid { grid-template-columns: 1fr; } .field { grid-column: 1 / -1; } }
.field > label { font-family: var(--mono); font-size: 11px; letter-spacing: .08em; text-transform: uppercase; color: var(--ink-3); display: flex; gap: 6px; align-items: center; }
.field > label .req { color: var(--acc-ink); }
.field > label .opt { color: var(--ink-3); text-transform: none; letter-spacing: 0; font-size: 11px; }
.input, .textarea, .select {
  font-family: var(--sans); font-size: 15px; color: var(--ink);
  background: var(--bg); border: 1px solid var(--line-2); border-radius: var(--r-md);
  padding: 12px 14px; width: 100%; transition: border-color .15s ease, box-shadow .15s ease, background .15s ease;
}
.input::placeholder, .textarea::placeholder { color: var(--ink-3); }
.input:focus, .textarea:focus, .select:focus { outline: none; border-color: var(--acc); background: var(--bg-2); box-shadow: 0 0 0 4px var(--acc-soft); }
.textarea { resize: vertical; min-height: 132px; line-height: 1.6; }
.select { appearance: none; -webkit-appearance: none; cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%236b7699' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 13px center; background-size: 16px; padding-right: 40px; }
.input-prefix { position: relative; display: flex; align-items: center; }
.input-prefix .pfx { position: absolute; left: 14px; font-family: var(--mono); font-size: 14px; color: var(--ink-3); pointer-events: none; }
.input-prefix .input { padding-left: 64px; }

/* priority segmented */
.seg { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; }
@media (max-width: 400px) { .seg { grid-template-columns: 1fr 1fr; } }
.seg label {
  position: relative; cursor: pointer; text-align: center;
  font-size: 13.5px; font-weight: 600; color: var(--ink-2);
  background: var(--bg); border: 1px solid var(--line-2); border-radius: var(--r-md);
  padding: 11px 6px; transition: all .15s ease;
}
.seg input { position: absolute; opacity: 0; pointer-events: none; }
.seg label:hover { border-color: var(--ink-3); }
.seg input:checked + span { color: var(--acc-ink); }
.seg label:has(input:checked) { border-color: var(--acc); background: var(--acc-soft); box-shadow: 0 0 0 3px var(--acc-soft); }
.seg input:focus-visible + span { text-decoration: underline; }

/* dropzone */
.dropzone {
  border: 1.5px dashed var(--line-2); border-radius: var(--r-lg);
  background: var(--bg); padding: 30px 24px; text-align: center;
  display: grid; gap: 10px; justify-items: center; cursor: pointer;
  transition: border-color .18s ease, background .18s ease;
}
.dropzone:hover { border-color: var(--acc); background: var(--acc-soft); }
.dropzone.drag { border-color: var(--acc); background: var(--acc-soft); border-style: solid; }
.dropzone .dz-ic { width: 44px; height: 44px; border-radius: 12px; background: var(--bg-2); border: 1px solid var(--line); display: grid; place-items: center; color: var(--acc-ink); }
.dropzone .dz-ic svg { width: 21px; height: 21px; }
.dropzone .dz-main { font-size: 15px; font-weight: 600; color: var(--ink); }
.dropzone .dz-main em { font-style: normal; color: var(--acc-ink); }
.dropzone .dz-sub { font-family: var(--mono); font-size: 11.5px; color: var(--ink-3); }
.dropzone .kbd { font-family: var(--mono); font-size: 11px; background: var(--bg-2); border: 1px solid var(--line-2); border-bottom-width: 2px; border-radius: 5px; padding: 1px 6px; color: var(--ink-2); }

/* thumbnails */
.thumbs { display: grid; grid-template-columns: repeat(auto-fill, minmax(108px, 1fr)); gap: 12px; margin-top: 14px; }
.thumbs:empty { display: none; }
.thumb {
  position: relative; border: 1px solid var(--line); border-radius: var(--r-md);
  overflow: hidden; background: var(--bg-2); aspect-ratio: 1 / 1; display: grid;
}
.thumb img { width: 100%; height: 100%; object-fit: cover; }
.thumb .file-ic { display: grid; place-items: center; gap: 8px; padding: 12px; color: var(--ink-3); }
.thumb .file-ic svg { width: 26px; height: 26px; }
.thumb .meta { position: absolute; left: 0; right: 0; bottom: 0; padding: 7px 9px; background: linear-gradient(transparent, rgba(12,20,46,.78)); display: grid; gap: 1px; }
.thumb .meta .nm { font-family: var(--mono); font-size: 10px; color: #fff; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.thumb .meta .sz { font-family: var(--mono); font-size: 9.5px; color: rgba(255,255,255,.72); }
.thumb .file-ic .nm { font-family: var(--mono); font-size: 10.5px; color: var(--ink-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 84px; }
.thumb .file-ic .sz { font-family: var(--mono); font-size: 9.5px; color: var(--ink-3); }
.thumb .rm {
  position: absolute; top: 6px; right: 6px; width: 24px; height: 24px;
  border-radius: 7px; border: none; cursor: pointer;
  background: rgba(12,20,46,.62); color: #fff; display: grid; place-items: center;
  -webkit-backdrop-filter: blur(4px); backdrop-filter: blur(4px); transition: background .15s ease;
}
.thumb .rm:hover { background: #b91c1c; }
.thumb .rm svg { width: 13px; height: 13px; }

/* checkbox */
.consent { display: flex; gap: 11px; align-items: flex-start; font-size: 13.5px; color: var(--ink-2); }
.consent input { appearance: none; -webkit-appearance: none; flex: none; width: 19px; height: 19px; margin-top: 1px; border: 1px solid var(--line-2); border-radius: 6px; background: var(--bg); cursor: pointer; transition: all .15s ease; }
.consent input:checked { background: var(--grad); border-color: transparent; }
.consent input:checked::after { content: "✓"; color: #fff; font-size: 12px; font-weight: 700; display: grid; place-items: center; height: 100%; }
.consent input:focus-visible { box-shadow: 0 0 0 4px var(--acc-soft); }
.consent a { color: var(--acc-ink); text-decoration: underline; text-underline-offset: 2px; }

.form-foot { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; margin-top: 26px; }
.form-foot .btn { font-size: 15px; padding: 14px 26px; }
.form-foot .note { font-family: var(--mono); font-size: 11.5px; color: var(--ink-3); }

/* success state */
.form-success { display: none; text-align: center; padding: 26px 10px; }
.form-card.sent .form-body { display: none; }
.form-card.sent .form-success { display: grid; gap: 16px; justify-items: center; }
.form-success .ok-badge { width: 60px; height: 60px; border-radius: 50%; background: var(--acc-soft-2); color: #0a7d72; display: grid; place-items: center; }
.form-success .ok-badge svg { width: 28px; height: 28px; }
.form-success h3 { font-size: 22px; }
.form-success p { font-size: 15px; color: var(--ink-2); max-width: 44ch; }
.form-success .ticket { font-family: var(--mono); font-size: 13px; color: var(--acc-ink); background: var(--acc-soft); border: 1px solid var(--acc); border-radius: 8px; padding: 8px 14px; }

.field-err { font-size: 12.5px; color: #b91c1c; display: none; }
.field.invalid .field-err { display: block; }
.field.invalid .input, .field.invalid .textarea, .field.invalid .select { border-color: #dc2626; }

/* ---------------- mailto flow (honest support form) ---------------- */
.attach-note {
  display: flex; gap: 12px; align-items: flex-start;
  padding: 14px 16px; border: 1.5px dashed var(--line, #cdd5e8);
  border-radius: 12px; background: var(--bg-2, #f8fafd);
  font-size: 13.5px; color: var(--ink-2, #41507a); line-height: 1.5;
}
.attach-note svg { width: 18px; height: 18px; flex: 0 0 auto; margin-top: 2px; color: var(--ink-3, #7a86a8); }

.privacy-note {
  margin: 0; font-size: 13px; color: var(--ink-3, #5c6a92); line-height: 1.55;
  padding: 12px 14px; background: var(--bg-2, #f4f6fb); border-radius: 10px;
}
.privacy-note a { color: inherit; text-decoration: underline; }

.mail-fallback {
  width: 100%; max-width: 560px; text-align: left;
  display: grid; gap: 10px; justify-items: start;
  border-top: 1px solid var(--line, #e6e9f2); padding-top: 18px; margin-top: 4px;
}
.mail-fallback p { font-size: 13.5px; max-width: none; }
.mail-fallback .textarea {
  width: 100%; font-family: var(--mono, ui-monospace, monospace);
  font-size: 12.5px; line-height: 1.5; resize: vertical;
}
.copy-ok { font-size: 13px; color: #0a7d72; font-weight: 600; }